7-Day Money-Back Guarantee
Every UK IPTV plan, including Lifetime, comes with a 7-day money-back guarantee. If the service is not working for you, or you simply do not like it, message us on WhatsApp within 7 days of paying and we send your full refund the same day you ask.
Last updated: 1 October 2026
The guarantee at a glance
- Days 1 to 7: full refund, for any reason.
- Days 8 to 30: partial refund for the time you have not used.
- Same-day refunds: we send your money back the day you ask.
- Every plan: 6 Months, 12 Months, 12 Months Family and Lifetime.
- No reason needed: not working, or you just do not like it.
How to get your money back
- Message us on WhatsApp and say you would like a refund.
- We confirm the refund amount: the full price in the first 7 days, or the partial amount after that.
- We send the refund the same day, to the payment method you used. Your login stops working once the refund is sent.
If something is not working, we are happy to try to fix it first, but you never have to accept a fix instead of a refund during the first 7 days.
How the partial refund is worked out
Between day 8 and day 30, we refund your plan price minus the days you have used, at your plan's daily rate. The Lifetime plan has no fixed term, so the days you have used are charged at the 12-month plan's daily rate. For example:
| Plan | Days used | Refund |
|---|---|---|
| 6 Months (£35) | 14 days | £32.31 |
| 12 Months (£49) | 20 days | £46.32 |
| 12 Months Family (£199) | 20 days | £188.10 |
| Lifetime (£149) | 20 days | £146.32 |
After 30 days from payment, refunds are no longer available.
When your refund arrives
We send every refund the same day you ask. How quickly it shows in your account depends on how you paid: card, PayPal and Apple Pay refunds usually take a few working days to appear on your statement, which is down to your bank or payment provider.
Refund questions
Does UK IPTV offer a money-back guarantee?
Yes. Every UK IPTV plan, including 6 Months, 12 Months, 12 Months Family and Lifetime, comes with a 7-day money-back guarantee. Ask within 7 days of paying and you get a full refund, sent the same day you ask.
Can I get a refund if I just do not like the service?
Yes. Within the first 7 days you can have a full refund for any reason, whether the service is not working for you or you simply do not like it. You do not have to explain why.
How fast will I get my refund?
We send your refund the same day you ask, to the payment method you used. Card, PayPal and Apple Pay refunds can take a few working days to show on your statement, depending on your bank.
What if I ask for a refund after 7 days?
From day 8 to day 30 after payment, you get a partial refund: your plan price minus the days you have used. After 30 days, refunds are no longer available, but your statutory rights under UK consumer law are not affected.
Does the Lifetime plan have a money-back guarantee?
Yes. The Lifetime plan has the same 7-day full refund. Between day 8 and day 30, the days you have used are charged at the 12-month plan's daily rate and the rest of the £149 is refunded.
How do I ask for a refund?
Message UK IPTV on WhatsApp and say you would like a refund. We confirm the amount and send it the same day.
Your statutory rights
This guarantee is in addition to your rights under UK consumer law, including the Consumer Rights Act 2015, and does not affect them. See also our terms of use.
Questions
If you have any questions about this page, contact UK IPTV on WhatsApp. You can also go back to the UK IPTV home page to compare UK IPTV plans.